Job Title Operations Director

Job Type

Employer Type Boutique Catering and Soft Services

Location London

Job Description
This niche quality £15 million TO catering and soft service boutique company is looking for their first Operations Director!
You will need to have had experience of both catering and mainly reception services, soft service experience preferable but not essential.

This is an individual who we are looking to become MD of the business on a 3-5-year succession plan so will need to be someone pretty dynamic. You need to have had experience of the London market with the ability to be able to bring clients with you, introduce great people and have solid operational management skills.

Worth noting that my client will wait a year for the right person so they are prepared to take their time in finding the right person.
Ideal candidate will have the below:

• Track record as a rising star for a catering and reception services London company.
• Can demonstrate career success in both large corporate and independent businesses
• Wider experience base than just catering, i.e. retail, property
• Driven and new world
• Based London
• Charismatic individual
• A good and compatible set of personal values
• People orientated
• Good with systems and detail
• Master of everything i.e. can handle clients, KPs, suppliers, projects, disciplinary, leaking taps all in same day
• Astute able to seek out and take opportunities
• A positive individual no negative energy and resilience when the going or the issue get tough
• Knows how to and can make money/profit that is appropriate and sustainable
• Financially astute
• A forward planner
• Thinks strategically and acts tactically
• Learns from mistakes
• Excellent communication understands power of the phone, visit and email and when to do which
• Able to demonstrate project, mobilisation, business growth, profit target achievements
• Ambitious wants to rise and run a business
• Wants to make a five-year change and be part of a growing niche company with option for shares.

The job…
You will be the Operations Director for a diverse corporate portfolio across London, delivering individual and blended workplace services including reception, café’s, mailroom, concierge, hospitality, fine dining and events.
As Operations manager you will have the direct operational and financial responsibility for a range of contracts, and the associated client relationship management.
The job role includes strategic planning, executive decision making and developing and sharing best practice across all areas of our business
As Operations Director we will be looking to you to introduce innovative new techniques, processes and technologies, developing our colleague skills base and capability.
You will have two Support Managers working with you directly to drive operational excellence and development.
This role will also support the business development team in the acquisition of new contracts by being involved in the sales process and subsequent mobilisation of new outlets.
We are an adventurous company with an ambitious strategy for growth in the short and long term, this is an excellent opportunity for the right candidate to play a significant role in our development and at the same time develop and progress their own career.
What are we looking for?
An Operations Director who is a strategic thinker, able to build a long term relationship with a variety of clients with diverse motivators.
You will be energetic, resourceful, and have a can do attitude, happy to roll your sleeves up and do what is needed to get the job done.
To play a role in growing our business you must have solid experience of contract start-ups and a real entrepreneurial approach.
You will have good corporate experience, and a sharp eye for detail gained from working in high quality, corporate environments.
There is a strong focus on blended services in our business therefore a candidate who has experience of food service and reception will have a definite advantage.
We have a common set of values which are at the heart of everything we do. We look for these attributes in all of our colleagues -
•Guest First – make sure every guest has a positive experience every time
•Individual - consider the needs of the individual in everything we do
•Adventurous – be brave and have the confidence to do things differently
•Loyal - focus on building long term relationships

What we offer...
- A basic salary of £55,000 to £65,000 per year, plus a bonus package, working Monday to Friday.
·A generous benefits package - including a flexible healthcare plan, pension, life assurance, cycle to work scheme and a colleague benefit program.
·25 days holiday per year (plus public holidays).
Who are we?
We are an established, fast growing business delivering exceptional workplace support services across London. We offer a bespoke, personalized service for our clients, and our teams are trained to make sure every little detail is just right for our guests.

Salary £55,000 to £65,000 plus great package including shares

Reference JM WERT

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